Benefits
- 21 days paid annual leave, exclusive of bank holidays. 1 extra day accrued for each year of service
- Company Pension
- Brand New Office – Employee Friendly
- Free On Site Parking
- Fun Environment – sweets, brand new state of the art massage chair, scoot to the shops round the corner
The Role
Working as part of an energetic and driven team of 15, you will be responsible for maintaining the professional reputation of the company; liaising directly with our internal team, customers, partners, lenders and dealers. As a Customer Account Manager, you will receive warm finance leads via our lending platform to convert accepted finance agreements into sales deals.
You can help us to achieve this by:
· Qualifying the requirements of your assigned customers and build rapport to fully understand their needs via telephone and email
· Analyze numerous lender options through our CRM platform and negotiate with lenders to build the best deals for the customer
· In accordance with FCA guidelines, present to the customer the most suitable options and convert into a sales deal
· Developing trusted relationships across the business and with external partners to secure the most favorable outcomes.
· Communicating the progress of the finance agreement to all interested parties
· Delivering exceptional customer service from initial finance application to completion, to ensure the customer enjoys a positive experience with We Finance Any Car
You will be working in a modern, newly refurbished office with a fun and engaging atmosphere. For those who are eager to learn, there are opportunities for development and progression.
Our Hiring Process:
If you think you have what it takes to join our growing team, we’d love to hear from you. Please Upload your CV. All applicants will need to complete a communication and sales proficiency test before being invited to a first stage virtual interview.
As an equal opportunities employer, we focus on simply bringing those with energy, passion and drive to succeed into the We Finance Any Car family, regardless of background.
Skills & personal attributes
· Confidence, positive attitude, drive and resilience to meet individual targets
· Experience of delivering exceptional customer service or previous sales experience is preferred but not essential. Attitude and willingness to learn is paramount.
· Call Centre experience is advantageous, although not essential
· Excellent communication skills, with the ability to build natural rapport and clearly explain complex products
· Strong problem-solving skills; comfortable handling objection and able to negotiate
· Proven stakeholder management skills
· Meticulous attention to detail
